Privacy Notice

5 months ago

1 - Introduction

Elam greatly values the partnership of all our friends throughout the world as we seek to fulfil our mission to strengthen and expand the church in the Iran region and beyond. We are committed to protecting your personal information and being transparent about what information we collect and how we use it.

2 - Scope

This policy applies to those who engage with us, whether you are a financial supporter, a prayer supporter, a visitor or user of one of our websites, or a purchaser of our resources. This policy describes the information we collect, how it is used and shared, and your choices regarding this information.

3 - Who is Elam?

Elam ("we") is a Christian ministry that exists to strengthen and expand the church in the Iran region and beyond, with offices in the UK, the US, Australia and Germany:

Elam Ministries ("Elam UK") is a registered charity (no. 1099143) and a company limited by guarantee (no. 4594727) in England and Wales.
PO Box 75, Godalming, Surrey, GU8 6YP, UK
Telephone: +44 (0)1483 427778
Email: contact@elam.com

Elam Ministries, Inc. ("Elam USA") is a 501(c)(3) non-profit charity in the United States.
5755 North Point Parkway, Suite 217, Alpharetta, GA 30022, USA
Telephone: +1 770 664 8800
Email: contact@elam.com

Elam Ministries Australia Ltd. (ABN: 79623530889) is a company limited by guarantee and is registered as a charity with the Australian Charities and Not-for-Profits Commission.
P.O. Box 4170, Winmalee, NSW 2777
Telephone: +612 47541143
Email: contact@elam.com

Elam Ministries e.V. ("Elam Germany") is an association registered with the District Court of Königstein i.Ts under the following registration number: 1520
c/o Christof Fraund, Lärchenweg 14, 61476 Kronberg
Email: contact@elam.com

Elam Hellas amke ("Elam Greece") is a registered charity in Greece under the following registration number: 996766135
Kotsika 6, 2nd Floor, Athens 10434, Greece
Email: contact@elam.com

If you live in the UK, the European Union (EU), European Economic Area (EEA) or Switzerland, Elam UK is the controller of your personal information. If you live anywhere else, Elam USA is the data controller.

4 - What information do we collect?

We only ever collect the information we need or which you agree we can collect. This includes personal information that can be used to identify you, such as your name, email address, postal address, telephone number, and bank account or payment card details. It also includes IP addresses (the location of a computer on the internet), details of pages visited on our websites and files downloaded.

Sensitive information

Occasionally, we may collect personal information that, in some countries, is considered sensitive or special, such as information about your health, racial or ethnic origin, political opinions, or religious or philosophical beliefs. We will only do this if there is a clear reason for doing so, such as involvement in an event where we need this information to ensure safeguarding, to carry out appropriate checks on volunteers, or care for participants. We will only use this information for the specific purpose for which you gave permission and where it is within our legitimate interests to process or where we have other legal grounds to do so.

Children

If you are aged 16 or under, please ensure that you have your parent or guardian's permission before giving us your personal information.

5 - How do we obtain your personal information?

We collect your personal information in the following ways:

Information that you give us directly

We collect this information in connection with specific activities. For example, when you use our websites or printed forms or telephone our offices to, amongst other things:

make a donation
purchase a book or other resource
register for an event or training course
create an account/profile on one of our websites
engage with us on social media or our websites
sign up for our email or print newsletters
or otherwise provide us with personal information.

Please note: You do not have to disclose any of this information to browse our websites. However, if you choose to withhold requested information, we may not be able to provide you with certain services.

Information that we collect from your use of our websites

Website usage information is collected using cookies. This helps us to see how many people use our websites, how many people visit on a regular basis, and how frequently visited individual pages are.

Information that we receive from third parties

We may receive information about you from third parties such as event booking sites or payment processors. They will only do this if you have given your consent for them to do so.

Information that we get from public sources

We may combine information you provide to us with information available from public sources or records to gain a better understanding of our supporters and those who engage with us.

6 - How do we use your information?

We use the information we collect about you to help us to fulfil our mission. This includes using your information, amongst other things:

to process donations, orders and event bookings
to communicate with our supporters and those who engage with us
for administration purposes
for internal record keeping
to notify you about changes to our services
to evaluate and improve the services we offer

7 - Elam's websites and cookies

We use cookies to help provide you with a better online experience. For more information, see our cookies policy.

8 - Google Analytics

We use Google Analytics and other services to collect information about how our websites are used.

9 - Links to other websites

Our website contains links to other websites belonging to third parties and we sometimes choose to participate in social networking websites. We do not have any control over their privacy practices.

10 - Do we share your personal information with others?

We never sell or lease your personal information with other external parties to use for their own purposes.

11 - What is our lawful basis for processing your personal information?

We will only collect and process personal information about you where we have a lawful basis to do so under applicable laws.

12 - How do we keep your personal information secure?

We place great importance on the security of your personal information. We have strict procedures and security features in place to protect your personal information.

13 - For how long do we keep your personal information?

We will keep personal information only for as long as we need it to maintain our relationship with you, provide you with the products, services or information you requested.

14 - What rights do you have regarding your personal information?

For personal information that we have about you:

Delete Data: You can ask us to erase or delete all or some of your personal information.
Change or Correct Data: You can edit some of your personal information through your account.
Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data.
Right to Access and/or Take Your Data: You can ask us for a copy of your personal data.

15 - Complaints, compliments or comments

We want to know if you are unhappy with our work or something that we have done or failed to do. We also welcome your views on what we do well.

16 - Changes to the Privacy Policy

We keep this policy under regular review. If we make any significant changes in the way we treat your personal information, we will make this clear on our websites or by contacting you directly.

This policy is effective from 7 October 2019.